HSU POLICIES

1. Payment Policy
   All payments are non-refundable, except for defective products.
2. Refund Policy
   Refunds are processed within 5–7 business days of return.
3. Shipping Policy
   Orders are processed within 24–48 hours.
   Domestic shipping: 3–5 business days.
   International shipping: 7–14 business days.
4. Cancellation Policy
   Orders canceled before shipping will not incur a fee.
5. Return Policy
   Returns are accepted within 7 days of delivery. Items must be unused, sealed, and in their original packaging.
6. Exchange Policy
   Exchanges are accepted within 7 days of delivery. Items must be unused, sealed, and in their original packaging.
7. Quality Guarantee
   We guarantee 100% human hair. Any quality issues will be resolved within 7 days.
8. Customer Service Policy
   Response time is 24–48 hours. Customer support is available via phone, email, and social media.
9. Product Care Policy
   Proper care instructions are provided with each order. Damage due to misuse is not covered.
10. Intellectual Property Policy
    All trademarks and copyrighted materials are protected. Unauthorized use is strictly prohibited.
11. Loyalty Program Policy
    Earn rewards with every purchase. Points are redeemable within 6 months.
12. Promotion Policy
    Discounts and promotions are subject to change at any time.
13. International Shipping Policy
    All international orders may be subject to customs fees and taxes.
14. Order Modification Policy
    Order changes must be made within 24 hours of placing the order.
15. Restocking Fee Policy
    A 15% restocking fee applies to all returns.
16. Damaged Product Policy
    Damaged products may be eligible for a replacement or refund.
17. Dispute Resolution Policy
    All disputes will be resolved through customer service.

Disclosure: Hair Society University is not responsible for any lost or stolen merchandise.